In case of an order not received, please contact our Customer Service by email via the contact section.
Once your order has been confirmed, an order confirmation email will be sent to the email address you provided to us. If you do not receive this email, check that it is not in your spam and contact customer service if necessary.
Payment is made on the site, at the time of the order, in euros and only by credit card (Visa, MasterCard, American Express) or PayPal. Any other method of payment will be refused.
The POMPOM-PARIS site uses the HTTPS standard (Hyper Text Transfer Protocol Secure), a security protocol which aims to encrypt the information exchanged between different websites in order to secure data transfers. HTTPS has been the standard used on all global e-commerce sites for many years.
We also use the 3D SECURE standard. This is an authentication procedure for the card holder, to ensure that the person placing the order is the same as the person making the payment on the internet. Only Visa and MasterCard “CB” payment cards benefit from this security.
To enter your privilege code, add your products to your cart. Click on "My cart" at the top right of the site. Then in the "information" section, enter your code and finalize by clicking on "Apply".
Currently, it is not possible to cancel or modify your order after validation. As soon as payment is confirmed, your order is sent to our warehouse for preparation in order to dispatch it to you as soon as possible.
However, if you still wish to cancel your order, you have the option, depending on the delivery method chosen, to refuse the package so that it can be returned to us. The refund will be effective upon registration of your package at our warehouse and you will be notified by e-mail.
Within 14 days, you must enclose with the returned package, the delivery slip, as well as the completed return slip which is attached to your order.
You have a period of 14 days from the date of receipt to return all or part of your order by enclosing the return slip at the following address: POMPOM - 37 rue de grenelle 75007 Paris Returns are made by post and are the responsibility of the customer.
In accordance with article L221-21-3 of the French Consumer Code, the costs of returning the products are the responsibility of the customer except in the event of non-conformity of the products delivered compared to the order. In the latter case, the return costs will be borne by the seller.
You have a period of 14 days from the date of receipt to return all or part of your order by enclosing the return form at the following address: POMPOM - 37 rue de grenelle 75007 Paris Returns are made by post and are the responsibility of the customer.
In accordance with the provisions of article L221-18 of the French Consumer Code, the customer has a period of reflection of fourteen (14) working days from the day of receipt of the goods by the customer, to return the ( s) product (s) ordered not giving it satisfaction.
Reimbursement will be made to the account debited when ordering, within a maximum of fourteen (14) days, from receipt of the products by the seller, provided that you have returned the products to us in their original condition. to the address indicated on the return slip within 30 days of receipt of the order. However, the seller can postpone the reimbursement until the products have been recovered or until the customer has provided proof of the shipment of these goods, the date chosen being that of the first of these facts and under reserve the respect of the conditions indicated above. The seller will reimburse using the same means of payment as that which the customer used for the initial transaction. In any event, this reimbursement will not incur any costs for the client. You will receive from our Customer Service team an e-mail notification of your refund.
Our Customer Service will be happy to provide an answer to your questions by email via the contact form.
The clothes are 100% made in France.
On the article sheet you will find a "materials" tab indicating the composition of the clothing.